Privacy policy

1. Who we are

This website is run by ASB ASIA GROUP LIMITED, a company registered in Hong Kong (CR No. 79340930, BR No. 79340930-000-12-25-7), Room 5058, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong. In this policy "we" means ASB ASIA GROUP LIMITED.

2. What we collect

We collect only what you send us:

• The request form: your name, phone number, e-mail address if you add it, the text of your message and the topic of the page you came from.
• The chat on this website: the messages you type into it.
• Messages you send to our Telegram bot, WhatsApp or e-mail. These services have their own privacy policies.

Our servers also keep standard technical logs, such as IP address, browser type and the time of a request. We use them to keep the website working and to limit abuse of the form.

We do not use advertising trackers on this website.

3. Why we use it

• To reply to your request and discuss a possible deal.
• To prepare a quote or a proposal you asked for.
• To keep a record of our correspondence with you.

We do not sell your data and do not use it for purposes unrelated to your request.

4. The chat assistant

The chat on this website is answered by an AI assistant. Our AI service provider processes your messages to generate the replies. Please do not share passwords, payment card details or other sensitive information in the chat. The assistant does not give prices or make commitments on our behalf; a person from our team does that.

5. Who else sees it

We pass your details only to the services we use to run our work: website hosting, our customer records system, the AI service provider for the chat, and the messaging and e-mail services you chose to contact us through. When a deal needs it, and with your agreement, we share the necessary details with suppliers, inspectors, carriers or customs brokers working on your order.

These services may be located outside Hong Kong.

6. How long we keep it

We keep request and correspondence records for as long as we need them to handle your request and any resulting deal, and to meet our record-keeping obligations. You can ask us to delete your details at any time. We will do so unless we have to keep them for a deal in progress or by law.

7. Your choices

You can ask us what details we hold about you, ask us to correct them, or ask us to delete them. Write to asbag@asbasiagroup.com from the address or number you used to contact us, so that we can confirm it is you.

8. Security

We limit access to your details to the people and services that need them for your request. No method of sending or storing data over the internet is completely secure, so we cannot promise absolute security.

9. Changes to this policy

We may update this policy. The date at the top shows the latest version.

10. Contact

Questions about this policy: asbag@asbasiagroup.com.